Nuance PDF Converter Professional 8 Release Notes

Version 8.1.1

Copyright © 2012 Nuance Communications, Inc.

Last edited: October 11, 2012

 

Please read this document for late-breaking or detailed information about Nuance PDF Converter Professional 8.1 that could not be included in its other documentation. It relates to standard and enterprise versions of the product. In the rest of this document, the name PDF Professional is used for both versions. Up-to-date information and a knowledge base are available on the PDF Professional support web page (http://www.nuance.com/imaging/pdfconverter/pdfconverter-support.asp). You can access this directly from inside the product, using the Menu item Help/Nuance on the Web/Product Support.

These release notes discuss the following topics:

Minimum System Requirements

Third Party Licenses/Notices

Installation, Activation, Registration

General Application Notes

Scanner support

General Technical Notes

New features in the 8.0 release

New updates of the 8.1 point release

New updates of the 8.1.1 release

Known Issues

Minimum System Requirements

  • A computer with an Intel® Pentium® 4 or higher processor
  • Supported operating systems
    • Windows 8 32-bit and 64-bit Editions
    • Windows 7 32-bit and 64-bit Editions with Service Pack 1
    • Windows XP 32-bit Edition with Service Pack 3
    • Windows Vista 32-bit or 64-bit Editions with Service Pack 2
    • Windows 2008 Server (Citrix, AD, WTS)
  • Microsoft Internet Explorer 8 or above
  • 512MB of memory (RAM), 1GB recommended
  • 700MB of free hard disk space for application files plus 50MB working space during installation
  • Sound card is optionally required for using the functionality of the supplied Text-To-Speech Engine and a noise-cancelling headset microphone is needed for using the Dragon Notes feature
  • Web access needed for product registration, activation, Dragon Notes and obtaining live updates for the program.
  • To save DOCX, XLSX and PPTX files (for Microsoft Office 2007/2010 Word, Excel and PowerPoint) and to use EMC Documentum, PaperPort Anywhere, DropBox or Evernote connectors you need Microsoft .NET Framework 4.0. If it is not detected, it is installed with the product. The Microsoft .NET Framework 4.0 can be installed on Windows XP.

Note:  Performance and speed will be enhanced if your computer’s processor, memory, and available disk space exceed minimum requirements. This is especially true when converting very large color PDF files. Hyper-thread enabled or multi-processor systems can deliver better performance.

Third Party Licenses/Notices

This software is based, in part, on the work of the Independent JPEG Group.

The software is based, in part, on the work of Colosseum Builders, Inc.

The software is based, in part, on the work of the FreeType Team.

The software is based, in part, on the work of Kakadu Software.

The software is based, in part, on the zlib Compression Library.

The word verification, spelling and hyphenation portions of this product are based in part on Proximity Linguistic Technology. The Proximity Hyphenation System © Copyright 1988. All Rights Reserved. Franklin Electronic Publishers, Inc. The Proximity/Merriam-Webster American English Linguibases. © Copyright 1982, 1983, 1987, 1988 Merriam-Webster Inc. All Rights Reserved © Copyright 1982, 1983, 1987, 1988 Franklin Electronic Publishers, Inc. All Rights Reserved. Words are checked against the 116,000, 80,821, 92,641, 106713, 118,533, 91928, 103,792, 130,690, and 140,713 word Proximity/Merriam- Webster Linguibases. The Proximity/Collins British English Linguibases. © Copyright 1985 William Collins Sons & Co. Ltd. All Rights Reserved. Legal and Medical Supplements © Copyright 1982 Merriam-Webster Inc. All Rights Reserved © Copyright 1982, 1985 Franklin Electronic Publishers, Inc. All Rights Reserved. Words are checked against the 80,307, 90,406, 105,785, and 115,784 word Proximity/Collins Linguibases. The Proximity/Collins French, German, Italian, Portuguese (Brazilian), Portuguese (Continental), Spanish Linguibases. © Copyright 1984, 1985, 1986, 1988 William Collins Sons & Co. Ltd. All Rights Reserved © Copyright 1984, 1985, 1986, 1988 Franklin Electronic Publishers, Inc. All Rights Reserved. Words are checked against the 136,771, 150,893, 178,839, 207,119, 212,565, and 194,393 word Proximity/Collins Linguibases. The Proximity/Van Dale Dutch Lingubase. © Copyright 1987 Van Dale Lexicografie bv. © Copyright 1987 Franklin Electronic Publishers, Inc. All Rights Reserved. Words are checked against the 119,614 word Proximity/Van Dale Linguibase. The Proximity/ Munksgaard Danish Linguibase. © Copyright 1988 Munksgaard International Publishers Ltd. All Rights Reserved © Copyright 1988 Franklin Electronic Publishers, Inc. All Rights Reserved .Words are checked against the 113,000 word Proximity/Munksgaard Linguibase. The Proximity/IDE Norwegian and Swedish Linguibases. © Copyright 1988 IDE a.s. All Rights Reserved © Copyright 1988 Franklin Electronic Publishers, Inc. All Rights Reserved. Words are checked against the 126,123 and 150,000 word Proximity/IDE Linguibases.

INSO/Vantage Research dictionaries: International CorrectSpell ™ spelling correction system © 1993 by Lernout & Hauspie All Rights Reserved.

Slovenian Speller Database, copyright © 2002 Ambeis d.o.o. All Rights Reserved. Esperanto dictionary based on compilation by Toon Witkam and Stefan MacGill.

The SoftwarePassport/Armadillo Software Protection System Copyright 1998-2007 by the Silicon Realms Toolworks. All Rights Reserved.

This software is based, in part, on the PNG Reference Library (libpng).

InstallShield®  2008 Copyright © 1997-2007 Macrovision Corporation and/or Macrovision Europe Ltd. All Rights Reserved.

AES encryption/decryption copyright © 2001, Dr Brian Gladman, Worcester, UK. All Rights Reserved.

This product includes elements developed by the OpenSSL project, including software written by Eric Young and Tim Hudson.

Clip Art ‘Radiating confidence’, ‘Reading a Report’, ‘Veterinarian’ and ‘Nurse’ © Karina MacGill, 2009. All Rights Reserved.

Implements Adobe® Architecture XFA® specification © 2009 Adobe Systems Incorporated All Rights Reserved.

Development tools from Microsoft © 2009 Microsoft Corp. All Rights Reserved.

Trademarks

Nuance, the Nuance logo, ScanSoft, OmniPage, True Page and Logical Form Recognition are trademarks or registered trademarks of Nuance Communications, Inc. or its affiliate companies in the United States of America and / or other countries. Microsoft, Windows and Outlook are registered trademarks and / or trademarks of Microsoft Corporation in the United States and other countries. InstallShield is a registered trademark of Macrovision Corp. All other company names or product names may be trademarks of their respective owners.

Installation, Activation, Registration

PDF Converter Professional detects previous versions and components and prompts for your confirmation to remove them. This product can co-exist with the Nuance PDF Reader. You must have administrator rights on the computer to install and activate the program. You need web access for activation.

1. Insert the CD-ROM or DVD in the appropriate drive

The installation program will start automatically. If it does not, locate your CD-ROM or DVD drive in Microsoft® Windows® Explorer and double-click the converter's AutoRun.exe file. Select a language for installation. The InstallShield® Wizard will appear. (If you have downloaded the program from the Nuance web site, double-click its AutoRun.exe file.)

Note: Do not use the setup.exe located on the installation media! It does not perform the complete installation.

2. License and Serial Number

You must accept the license agreement in order to proceed. You must enter a serial number. You will find this on the CD or DVD packaging or on the Nuance web site at the download location. Serial numbers never include the letter “O”, always use zero. Be sure to keep the serial number in a safe place; it is fully checked only during product activation and is also needed for any re-installations.

3. Location and Setup Type

The installer offers a default location for the program. Accept it or define a different one. Select Complete or Custom Setup. Choose Custom to accept or decline installation of the PDF unlocking component. Choose Custom also to enable or disable the integration of PDF Converter and PDF Create in other programs or to control installation of certain program components. By default, all the programs offered in the PDF Converter Professional Integration panels of the InstallShield Wizard will be enabled. (You can change integration settings later by choosing the program under Add or Remove Programs in the Control Panel and clicking Change and then Repair.) Do not install the product to the Windows installation directory, to other system folder or mapped network drives.

4. Click Finish

Registration runs at the end of installation. Select Register Online to establish a connection to the Nuance web site. We provide an easy electronic form that can be completed in a few moments. When the form is filled, click Submit. If you decide not to register or to be reminded later, you can go to https://register.nuance.com/ to register online any time later. For a statement on the use of your registration data, please see Nuance's Privacy Policy.

5. Activate

You will be invited to activate the product at the end of installation. Please ensure that web access is available. Provided your serial number is found at its storage location and has been correctly entered, no user interaction is required and no personal information is transmitted. If you do not activate the product at installation time, you will be invited to do this each time you invoke the program. PDF Converter Professional creates PDF files with a trial watermark on each page if you use it without activation. If you ignore the first five activation prompts, you must activate products separately and manually - a much more time-consuming process. You will be allowed to re-install the program a reasonable number of times without having re-activation problems, because un-installation includes a de-activation step. The serial number is needed for reinstallation and web access is needed for de-activation and re-activation. For registration and activation troubleshooting see the Nuance Knowledge Base at http://nuance.custhelp.com/.

Note:  Keep the serial number of earlier versions, to retain the option of installing them on a different computer.

PDF Professional 8 and other Nuance products

Previous versions of PDF Create, PDF Converter and/or PDF Viewer products might be installed on your computer with the different versions of OmniPage and PaperPort. The installer of PDF Professional detects previous versions of these PDF products and upgrades them. You can skip upgrading the PDF Converter component during the installation process to keep the previous version PDF Converter, but it does not cooperate with the latest version of  PDF Professional. The previous PDF Create has to be updated with its newest version, as included in PDF Professional. Two versions of PDF Converter Professional and PDF Create cannot be installed together.

Registering PDF Professional

At the end of installation, you will be asked to fill out an electronic form to register your copy of PDF Professional 8. If you decide not to, you will be prompted again seven days later.

Registering PDF Professional 8 on a computer without an Internet connection

If you install PDF Professional on a computer without an Internet connection, when you try to register, the Internet Connection Wizard is started. PDF Professional may generate a message saying that the registration is not successful. Dismiss this message and work through the Internet Connection Wizard; when completed, Nuance's registration page will be opened where you can fill out an electronic form you can transfer to a machine with e-mail access to register your copy of PDF Professional.

General Application Notes

Downloading Microsoft .NET 4.0 Framework

Please read the appropriate section of the System Requirements to learn why you may need Microsoft .Net 4.0 Framework.

Cloud based storage support

  • Nuance Cloud Connector
  • PaperPort Anywhere
  • Evernote
  • DropBox

Microsoft Office compatibility

Conversion to different editable formats can be performed whether or not the target applications are installed on your system. However, to use the results, you need the applications associated to the target file types you want to use (for example Microsoft Word XP (SP3), Microsoft Word 2003 (SP3) for .doc files, the same versions of Microsoft Excel for .xls files, Microsoft Office 2007 (SP1) or Microsoft Office 2010 for DOCX, XLSX and PPTX files and Corel WordPerfect X3 and X4 for .wpd files).

Downloading a Microsoft Office Compatibility Pack

If a Microsoft Office Compatibility Pack is installed on your computer, Office 2007 output files can be opened in earlier Office versions. This software is downloadable from the Microsoft site: http://www.microsoft.com/downloads/details.aspx?familyid=941b3470-3ae9-4aee-8f43-c6bb74cd1466&displaylang=en. This component is not necessary for saving or converting files into Office 2007 formats.

Browser support

  • Internet Explorer 8, 9
    Viewing PDF documents in browser, creating PDF documents from web pages and opening links to PDF documents in PDF Converter are supported.
  • Latest version of FireFox at the date of release (version 13)
    Viewing PDF documents in browser and opening links to PDF documents in PDF Converter are supported.
  • Latest version of Google Chrome at the date of release (version 20)
    Viewing PDF documents in browser is supported.

Adobe® Flash Player

To view, edit or create PDF portfolios you should have or install Adobe® Flash Player.

Document Management System (DMS) support in the Enterprise Edition

  • Hummingbird Enterprise™ 5.2, 5.3, 6
    PDF Converter Professional supports Hummingbird Enterprise systems if a DM Extensions API is installed and configured on the client machine. The product is also integrated into Windows Explorer DM Extension.
  • Interwoven® WorkSite 8.3, 8.5, 9
    PDF Converter Professional supports Interwoven WorkSite systems if DeskSite 8.2 or FileSite 8.2 for WorkSite 8.3 or Desksite 8.5 or FileSite 8.5 for WorkSite 8.5 or Desksite 9 or FileSite 9 for WorkSite 9 is installed and configured on the client machine. The product is also integrated into DeskSite and FileSite clients.
  • Worldox GX2, GX3
  • Livelink® ECM - Enterprise Server 9.7.0 and 10. from OpenText Corp.
    PDF Converter Professional supports LiveLink ECM if LiveLink Explorer Professional Windows Client is installed and configured on the client machine.
  • Microsoft® SharePoint Server 2003, 2007, 2010, Windows SharePoint Services (WSS) 3.0 and Microsoft® Office 365
  • Xerox DocuShare 6 and 6.5
    PDF Converter Professional supports Interwoven Xerox DocuShare if Xerox DocuShare Client is installed and configured on the client machine.
  • EMC Documentum 6.5
    PDF Converter Professional supports EMC Documentum if DFC Client 6.5 is installed and configured on the client machine.
  • NetDocuments®
    PDF Converter Professional supports uploading PDF documents to NetDocuments®.

Scanner Support

Scanning to PDF documents is improved in PDF Converter Professional 8. The scanner support is exactly the same as in other Nuance products such as OmniPage or PaperPort.

Install your scanner before you install PDF Converter Professional

Your scanner must be working independently of the program prior to connecting it to the program. Scanners to be used by the product should be installed according to the scanner manufacturer’s specifications. Please consult the documentation that came with your scanner for information.

TWAIN, WIA and ISIS drivers

PDF Converter Professional supports scanners that are controlled by TWAIN, WIA (Windows Image Acquisition) or ISIS scanner drivers. PDF Converter Professional 8 supports any fully TWAIN- WIA- or ISIS-compliant scanner or other input devices that can supply at least a binary (black-and-white) image in a supported resolution (200 to 600 dots per inch).

Scanner Setup Wizard

PDF Converter Professional includes a Scanner Setup Wizard that will automatically test your scanner for use with the product. It is launched automatically the first time you try to scan images to PDF document. You can also launch it from the menu Edit/Preferences/General/Scanner Setup. The scanning process can be driven either by the UI provided by the scanner manufacturer or in UI-less mode with pre-defined settings (One Touch scan). For more details please read the appropriate section of the product Help.

Scanner compatibility

Since scanners change frequently, please refer to http://support.nuance.com/compatibility/ for the most recent information about scanner compatibility. If you are having problems with your scanner, please contact the scanner manufacturer for assistance. Often, scanner manufacturers maintain web sites that provide the latest scanner drivers, answers to frequently asked questions, and other information about their products.

General Technical Notes

  • Installation of the Hummingbird DM Extension and Interwoven DeskSite add-ons (available for the enterprise edition only)
    The product installer detects the presence of the client software of these DMS and registers add-ons for them providing PDF document related features. If the DMS client components are not installed in advance, the registration of the add-ons is skipped by the product installer.
    You can control the integration of these add-ons if the installation of the DMS client is performed later or if you just want to enable or disable the feature. The appropriate Edit/Preferences dialog is extended with a menu item for this purpose.
  • Opening XPS files in Word 2007 using File/Open
    The product provides an MS Word input filter for XPS files. This component allows XPS files to be opened using the standard File/Open menu. The Service Pack 1 (SP1) for Microsoft Office 2007 is required for this feature. If you don’t have this update installed on your computer, a warning message appears after selecting an XPS file, because Word does not recognize the foreign file format properly. The lack of the SP1 has no other effect on XPS conversions.
    • The buttons ‘Open PDF…’ (for MS Word Extension) and ‘PDF Converter 8’ (for MS Outlook Extension) appear. Both of them work properly; use the ‘PDF Converter 8’ button to convert PDF mail attachments.
    • If a received mail with a PDF attachment is in Rich Text Format, the ‘PDF Converter 8’ button for MS Outlook may not appear. Save the attachment to a file and convert it using Nuance PDF Converter Assistant or select it in Windows® Explorer®, use a right mouse click for a shortcut menu, and convert it from there.
    • If the mail format is RTF, sending a mail from Microsoft® Word might fail when the PDF Converter Outlook Add-in is registered.
  • Non-standard encoded PDF files
    Handling of non-standard encoded PDF files is changed in PDF Converter Assistant compared to the previous version. The software can automatically detect this type of PDF file and uses OCR to get a more accurate conversion result. You can turn this feature on or off in the Processing Mode panel of PDF Converter Assistant. Turning it off gives faster speed with the same character recognition accuracy as the text copy/paste operation in a PDF viewer or editor application. For better accuracy, the automatic detection is turned on by default.
  • Using the Optimizer tool
    • This allows you to remove embedded fonts from PDF documents to reduce their size. Only the Windows ANSI encoded fonts can be removed from the files. Removing embedded fonts may result in modified appearance when the file is distributed.
    • This also provides a feature to compress different PDF objects using Flate encoding. This encoding is used only when the resulting compressed stream is smaller than the original one. This means that after using Optimizer, certain streams may remain non-encoded and the file size is not reduced as much as expected.
  • Using the Redaction tool
    • After using the Redaction tool, the Save As dialog box appears, even if the File/Save menu has been selected. This behavior prevents you from overwriting the original file and losing the redacted content.
    • The redaction dialog box provides a checkbox for Remove all occurrences of the marked content. This refers to repeating content in the document, like headers, footers or Bates Stamps applied to all pages or a range of pages. It does not refer to multiple occurrences of a word in the document. For this purpose, use the Search and Redact feature.
    • Please take into consideration that the attachments of PDF files are not redacted by the product. Removal of the sensitive data from documents has to be done before attaching them to the PDF file.
    • Non-PDF documents inside PDF Portfolios are not redacted by the product. Removal of the sensitive data from documents has to be done before adding them to the PDF portfolio.

 

New features in the 8.0 release

 

  • Advanced Edit

  • PDF Converter Professional offers two working modes – PDF View (the interface offered up to now) and the new Advanced Edit. This allows word processing type editing capabilities within the PDF using a set of tools similar to those in Microsoft Word. Finalizing your advanced edits solidifies the changes within the PDF document.

  • New connectors

  • New connectors allow files to be opened from popular cloud services, such as DropBox, Evernote and PaperPort Anywhere. Modified results can be returned to these sites. It is also possible to print PDF files to the PaperPort desktop application from the Nuance PDF Create printer and from the PDF Create Assistant.

  • PDF Collaboration

  • This new cloud-based service opens the door to multi-user editing of PDF files, document sharing, screen sharing, chat and voice conferencing.

  • Extract data from single and multiple forms

  • Ability to export data from single forms to additional file types, such as XFDF, XML and TXT. Also to export data from multiple forms with the same data field sets to XML and CSV files that can be opened by Microsoft Excel or similar spreadsheet programs; each form is represented by a row and each form field by a column. Field labels in the forms become the header row texts for the spreadsheet columns.

  • Dictate via Dragon Notes

  • Enter notes onto PDF files by dictating them instead of using the keyboard. Use your microphone to transmit dictation to a Dragon Notes server in the Cloud and receive back the written note into your PDF file.

  • Language enhancements

  • The user interface language can now be changed inside the program. PDF Converter Professional can handle PDF files with content in a very wide range of languages and alphabets, providing your system and keyboard supports them – Thai language support is introduced.

  • Tidier toolbars

  • The previous Select Text and Select Object are replaced by a single Select tool that performs both functions, depending what is clicked. The same has happened with the Touchup tool and the Typewriter tool. General use toolbars installed by default with the ability to turn on and customize all additional options to the toolbar.

  • Fax via e-mail

  • Direct PDF files via e-mail to a fax machine using an address predefined in an exchange server, according to settings made under program preferences.

  • Enhanced Stamp support

  • Create signature and custom stamps in addition to the supplied set by right-clicking on a selected area. Stamps can now be applied to all pages of a document in one move.

  • Additional Workflow options

  • Ability to print to the PDF printer from a MS application so the file opens in PDF Converter Professional without having to save it locally. Further files can be printed with the ability to append more pages to the document.

  • Others

  • Highlight not only text blocks but page areas; optionally apply customized file open/save dialog boxes; in addition to optimizing PDF files, they can now also be reduced; auto-orient and auto-straighten pages when scanning to PDF, preview PDF files in Outlook, specify a page range when printing a document to PDF.

 

Additional Enterprise features

  • Enhanced PDF/A capabilities

  • Ease of PDF/A file creation through the File > Save As menu. A PDF/A Compliance checker allows files saved to the PDF/A file type to be checked for full compliance with the various levels of PDF/A standards, identifying non-compliant items. Compliance notification is provided whenever a PDF/A compliant document is opened.

  • DMS enhancements

  • The Nuance PDF toolbar in Internet Explorer now allows access to the same set of Document Management Systems as from the program itself. Save to DMS support from within Portfolios. DMS support is extended to EMC Documentum and Xerox DocuShare.

  • Batch conversions

  • Assemble groups of files in one format and automatically convert them to another. Valid input is TIFF (any flavor) or PDF (any flavor), output is TIFF, PDF (image-only) or Searchable PDF.

  • Monitor multiple inboxes

  • When scanning to PDF, multiple inboxes can now be monitored, to better cope with distributed scanning; the folders to monitor are set under preferences.

  • Digital Rights Management

  • PDF documents secured under digital rights management using FileOpen document controls are supported.

 

New updates of the 8.1 point release

  • Improved PDF/A handling

  • Updated default page setting to inches

  • Additional font support

  • Improved printing speed when using HP Universal Print Drivers

  • Better handling of links in PDF documents when viewed in browser

  • Fix for bookmarks are added even unmark “Add file name as Bookmarks" checkbox in PDF Create Assistant

  • Fix for Outlook Preview Handler fails to display some documents

  • Improved opening and viewing of non-compliant PDF documents

 

Additional Enterprise features

  • Enhanced DMS support for “client and matter” fields in Interwoven Worksite 8.5

  • Multiple fixes in HummingBird Connector

 

New updates of the 8.1.1 release

  • Compatibility with Windows 8 32-bit and 64-bit operating system

  • Support for OAuth authentication in Evernote and Dropbox connectors. Evernote no longer supports its less secure authentication format from November 1, 2012. Dropbox dropped its support for its less secure authentication format on December 1, 2012.

  • Password security compatibility
    • PDF 1.7 (256-bit AES – Low security)
      Documents using this protection can be opened with PDF Converter Professional 6 and above, PDF Reader 6 and above, PDF Viewer 5.3 and above as well as all other PDF products released over the last 3 years. However, this version offers a lower level of protection than PDF 1.7 (256-bit AES – High security).
    • PDF 1.7 (256-bit AES – High security)
      New to PDF Converter Professional -- 8.1. The PDF 1.7 (256-bit AES – High security) offers a higher level of encryption than the previous version above. In past releases only “PDF 1.7 (256-bit AES – Low security)” has been available to users. Documents using this protection can be opened only by PDF Converter Professional 8.1 or above, and only by the most recent versions of other PDF products.

 

Known Issues

  • Using the Advanced Edit feature, please note that converting either an Image PDF or a Searchable PDF file may result in an unsatisfactory conversion. Image PDF and Searchable PDF files require OCR (Optical Character Recognition) in order to be processed by Advanced Edit. Please convert these types of PDF files to their native format (either through the Convert button or from PDF Converter Assistant) to generate an editable document type. Then open the resulting document in a program such as Microsoft Word or Excel to perform the advanced editing.

  • For technical reasons, the name of the Nuance Printer driver must revert to its previous name ‘ScanSoft PDF Create!’ This is necessary to conserve functionality from older versions of our products still in use around the world. Whenever this Help mentions ‘Nuance PDF Create’ as the printer driver name, please substitute ‘ScanSoft PDF Create!’.

  • If you are type an accented character in an XFA form that might appear incorrectly.

  • Some accented characters cannot be used for creating password protected files.

  • When viewing files within Microsoft Internet Explorer, the PDF Web Viewer (plug-in) may not display or properly open the PDF file. This may be related to restrictive security settings, failed installation of the PDF Web Viewer, or the incompatibility with the design of a particular website. If you have encountered this situation, we recommend running a repair for PDF Converter Professional and/or disabling the PDF Web Viewer. When the PDF Web Viewer is disabled, a prompt will appear to "save" or "open" the PDF file within PDF Converter Professional.
      In addition, when running Windows Vista or Windows 7, Microsoft Internet Explorer "Protected Mode" may also cause problems opening or accessing PDF files. Disabling "Protected Mode" on the "Security" tab of Microsoft Internet Explorer may resolve these issues. See Technote article 5980 for additional information.

  • During the un-installation process for PDF Converter Professional, the PDF file open/viewing association may be altered or removed. After the installation is complete, it may be necessary to repair/reinstall your 3rd Party PDF software to re-establish the PDF File open/viewing association.

  • When installing PDF Professional in a Windows 2003 Server environment, an additional Windows component may be necessary. PDF Professional requires the Windows Imaging Component (WIC), which provides an extensible framework for working with images and image metadata. By default, this component is not installed in a Windows Server 2003 environment.
    • For a 32 bit environment, use this link to download WIC from Microsoft.com: http://www.microsoft.com/downloads/details.aspx?FamilyID=8E011506-6307-445B-B950-215DEF45DDD8.
    • For a 64-bit environment, use this link to download WIC from Microsoft.com: http://www.microsoft.com/downloads/details.aspx?familyid=F64654AC-6E26-41D9-A90A-0E7783B864EE.
  • When attaching a file from a Connection, such as EMC Documentum or PaperPort Anywhere, the attachment might loose the extension if the Title property of the document or the name of the file contains multiple dots.

  • When saving to a Connection, such as PaperPort Anywhere, the file might loose the extension if the name of the file contains multiple dots.

 

For Administrators

PDF Converter Professional can be configured for Active Directory, SMS and Citrix deployment. Network and server deployment requires an OLP (Open License Program) agreement with Nuance. For deployment instructions please review the "Network Install Guide". For assistance with deployment, a maintenance agreement is required.

 

 

A Nuance team maintains a database to answer many technical questions relating to different products. Please visit the site http://nuance.custhelp.com/, if you have questions related to PDF Converter Professional.